Contact Us

Customer Services Contact Details:

We are currently experiencing an exceptionally high volume of enquiries from around the world. We are working really hard to respond as swiftly as possible, however this is taking us longer than usual.

We may take up to 5 working days to respond. But, we do promise to respond to every query we receive and to help you as quickly as we can.

If you have not heard from us after 5 working days, then please feel free to contact us again.

***The shipping of any items replaced under our guarantee will not be shipped until January 2019. We are not able to confirm exact dates, but we will get things shipped as quickly as possible. This is due to our annual stock take and operational shutdown over the festive period. Our offices are closed from Monday 24th December to Wednesday 2nd January 2019 and there will be no-one available to respond during this period. We will aim to reply within 5 business days on our return.***


If you have placed an order on this site and wish to make an enquiry regarding order status, delivery, cancellation, an exchange, a refund or payments, please email

If you are an existing retail customer, or if you are a company and would like to buy from us, please contact us directly on

If you have a product enquiry, guarantee or warranty question, general question, comments or suggestions about our products, please fill out the Contact Us form below or email us direct on


Please note our Customer Service hours:

Monday - Thursday 9am to 5pm
Friday 9am to 3pm

Phone:  0870 160 1319

DKB Household UK Ltd, 
Eelmoor Road, 
GU14 7UE

International Enquiries: 
If you are based outside of the United Kingdom, either a retail customer or a consumer and wish to make an enquiry about buying/selling our products, please click here.

Interested in a career with DK Brands? Visit us at LinkedIn to view our latest roles.

Personal Details

Your message

To enable us to identify the item or order you are referring to, please include any product codes or order numbers in your message to us. If you bought the item from a retailer, please tell us which retailer you purchased the item from and when the item was purchased. For warranty enquiries, please choose the appropriate subject from the dropdown menu below and read the instructions.

To help you as efficiently as possible, please provide us with the a photo of the 'complete' product so we can identify it quickly.


Max size: 1MB

Format: .jpeg, .jpg, .png, .gif

Please type the letters and numbers below