Christmas/New Year 2019-20

Due to the busy Christmas period, we can no longer promise that any approved guarantee claim will be shipped before Christmas/New Year 2019-20. If we can get your approved claim shipped, we will of course do so. Otherwise shipping will resume Thursday 2nd January 2020. Our offices are also closed from Tuesday 24th December 2019 - Wednesday 1st January 2020 (inclusive). We will have a lots of queries & claims to review, so we may take a little while to respond. Please bear with us!

To find out our customer services opening hours and more information about delivery, click here.

International Enquiries

If you are based outside of the United Kingdom, either a retail customer or a consumer and wish to make an enquiry about buying/selling our products, please click here

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To enable us to identify the item or order you are referring to, please include any product codes or order numbers in your message to us. If you bought the item from a retailer, please tell us which retailer you purchased the item from and when the item was purchased. For warranty enquiries, please choose the appropriate subject from the dropdown menu below and read the instructions.

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Please choose... General question about a product or service Problem placing my web order Question about my web order Exchange my web order Cancel my web order Return my web order Web order has not arrived General media enquiry Warranty / guarantee enquiry (item purchased on this site) Warranty / guarantee enquiry (item purchased elsewhere) Question about something else

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