Contact Us


Customer Services Contact Details:

If you have placed an order on this site and wish to make an enquiry regarding order status, delivery, cancellation, an exchange, a refund or payments, please email

If you are an existing retail customer, or if you are a company and would like to buy from us, please contact us directly on

If you have a product enquiry, guarantee or warranty question, general question, comments or suggestions about our products, please fill out the Contact Us form below or email us direct on

Where possible we will make every effort to respond to your enquiry within one business day.


Please note our Customer Service hours:

Monday - Thursday 12:30pm to 5:30pm
Friday 12pm to 3pm

Phone:  0870 160 1319

Calls cost 13p per minute + user service charge.

DKB Household UK Ltd, 
Eelmoor Road, 
GU14 7UE

International Enquiries: 
If you are based outside of the United Kingdom, either a retail customer or a consumer and wish to make an enquiry about buying/selling our products, please click here.

Interested in a career with DK Brands? Visit us at LinkedIn to view our latest roles.

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    To enable us to identify the item or order you are referring to, please include any product codes or order numbers in your message to us. If you bought the item from a retailer, please tell us which retailer you purchased the item from and when the item was purchased. For warranty enquiries, please choose the appropriate subject from the dropdown menu below and read the instructions.