Customer Service

Help With Ordering 

Please note our last order day for pre-Christmas delivery is Sunday 16th December. These orders will be shipped from our warehouse by Tuesday 18th December.

Any orders received after Sunday 16th December will not be processed or shipped until Wednesday 2nd January 2019.

Our office and warehouse are closed from Monday 24th December to the 1st January (inclusive).


Please note, we only deliver to addresses with a valid UK postcode, with exception of BFPO addresses. Any orders with a delivery address in highlands, remote areas or offshore make take slightly longer. We do not ship to ROI, EU or Internationally.

All orders will aim to ship within 2 business days after you have completed your online order.  All shipping service pricing will be presented at checkout (flat rate £4.95). 
Orders placed on Friday through Sunday will be processed the following Monday. Any orders not within mainland UK may take longer in transit. 


Order Tracking

Tracking information will be provided via email when your order ships.
You may also check the status of your order and find tracking information by logging into your account.
Visit our Contact Us page with any questions.




This will be the default service for all online orders.

What are the benefits for you?

The day before delivery is due, you will get an email and/or an SMS message confirming delivery. At this stage there are options to provide delivery instructions to DPD directly; e.g. change the date, collect from a shop, collect from a depot or to leave safe, to give the best chance of a delivery being made.


Privacy & Security

Please see our Privacy Policy.


Returns & Exchanges

If for any reason you are not satisfied with a Ken Hom product purchased on, please fill out the web form at Contact Us and submit your query with an order number.
Our Customer Care representative will contact you with specific information on how to return your product and obtain your refund or replacement product. 
Note – you will need to return the item labelled for the attention of 'KenHom Online'.


Satisfaction Guarantee

If you are not completely satisfied with a product you may return it within 14 days of the date of purchase for a refund. All returned items must be in new condition and include all shipped parts, manuals, accessories and documents. Items are not eligible for return if they show signs of wear or have been used or altered from their original condition in any way.

If you have questions, comments, or suggestions about Ken Hom and our products, please fill out the Contact Us form. We will make every effort to respond to your inquiry within one business day.


Please note our Customer Service hours:

Monday - Thursday 12.30pm to 5.30pm
Friday 12pm to 3pm

0870 160 1319

DKB Household UK Ltd,
Eelmoor Road,
GU14 7UE

International Inquiries:
For International inquiries, please click here.