Customer Services

If you have a product enquiry, guarantee or warranty question, general question, comments or suggestions about our products, please fill out the Contact Us form here, or email us direct on 

***We are currently experiencing an exceptionally high volume of enquiries from around the world. We are working really hard to respond as swiftly as possible, however this is taking us longer than usual. Our target response time is currently within 7 business days.***

We promise to respond to every query we receive and to help you as quickly as we can. Please avoid chasing before 7 working days, but if you have not heard from us after 7 working days, then please feel free to contact us again. Our response time applies to all Contact Us forms and emails/replies sent directly to


Customer Services Opening Times

Monday - Thursday: 12.30pm - 5.30pm

Friday: 12.00pm - 3.00pm

Phone:  0870 160 1319

DKB Household UK Ltd, 
Eelmoor Road, 
GU14 7UE


Web Orders/E-commerce Team:

If you have placed an order on this site and wish to make an enquiry regarding order status, delivery, cancellation, an exchange, a refund or payments, please email

Web Orders/E-commerce Team Opening Times:

Monday - Thursday: 9.00am - 5.30pm

Friday: 9.00am - 3.00pm

Phone:  01252 828092


Retail Customers:

If you are an existing retail customer, or if you are a company and would like to buy from us, please contact us directly on

Retail Customers Opening Times:

Monday - Thursday: 08.30am - 5.30pm

Friday: 8.30am - 3.00pm

Phone:  01252 828053


Catering Enquiries:

For more information on our catering products please contact



Please note, we only deliver to addresses with a valid UK postcode, with exception of BFPO addresses. Any orders with a delivery address in highlands, remote areas or offshore make take slightly longer. We do not ship to ROI, EU or Internationally.

All orders will aim to ship within 2 business days after you have completed your online order.  All shipping service pricing will be presented at checkout (flat rate £4.95). 
Orders placed on Friday through Sunday will be processed the following Monday. Any orders not within mainland UK may take longer in transit. 

Order Tracking

Tracking information will be provided via email when your order ships.
You may also check the status of your order and find tracking information by logging into your account here.
Visit our Contact Us page with any questions.



This will be the default service for all online orders.

What are the benefits for you?

The day before delivery is due, you will get an email and/or an SMS message confirming delivery. At this stage there are options to provide delivery instructions to DPD directly; e.g. change the date, collect from a shop, collect from a depot or to leave safe, to give the best chance of a delivery being made.


Privacy & Security

Please see our Privacy Policy.



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