FAQ

What is a phenolic handle?
This handle has controlled conductivity, preventing excessive heat transfer.

Can my wok go in the oven?
No Ken Hom woks can be put into the oven or grill, due to the handle material.

Is the grill pan safe to put under a grill?
The grill pan is not safe to put under the grill or use in the oven, this is due to the handle material.

My handle has become loose, why is this?
The handle is detachable, simply align the notches at the base then twist the metal end clockwise.

Can I use metal tools in my wok?
Woks are not metal tool safe, we recommend, wooden or silicone tools.

Can my bamboo steamer go in the dishwasher?
No, wash with hot soapy water and do not leave wet, dry thoroughly with a cloth.

My steamer is cooking unevenly, why?
We recommend swapping basket layers for even cooking.

Can my wood tools go in the dishwasher?
No, wash with hot soapy water and do not leave wet, dry thoroughly with a cloth.