Business Update - Possible Order Delays

We have planned operational maintenance & upgrades that are due to take place between Friday 28th August and Thursday 3rd September 2020.

During this period, we will not be able to pick, pack and despatch orders within our standard lead times.

Any orders placed between Thursday 27th August and Wednesday 2nd September 2020 will be subject to a delay.

Shipping will fully commence w/c Monday 7th September 2020.

We thank you for your patience and apologize for any inconvenience caused.

Customer Services

If you have a product enquiry, guarantee or warranty question, general question, comments or suggestions about our products, please fill out the Contact Us form here, or email us direct on 

We will respond to your email/contact us form within 5 business days. 

We promise to respond to every query we receive and to help you as quickly as we can. Please avoid chasing before 5 working days, but if you have not heard from us after 5 working days, then please feel free to contact us again. Our response time applies to all Contact Us forms and emails/replies sent directly to


Customer Services Opening Times

Monday - Thursday: 9am - 5pm

Friday: 9am - 3pm

Phone:  01252 828055

DKB Household UK Ltd, 
Eelmoor Road, 
GU14 7UE


Web Orders/E-commerce Team:

If you have placed an order on this site and wish to make an enquiry regarding order status, delivery, cancellation, an exchange, a refund or payments, please email

Email response time: 1-2 business days

Web Orders/E-commerce Team Opening Times:

Monday - Thursday: 9am - 5pm

Friday: 9am - 3pm

Phone:  01252 828092


Retail Customers:

If you are an existing retail customer, or if you are a company and would like to buy from us, please contact us directly on

Email response time: 1-2 business days

Retail Customers Opening Times:

Monday - Thursday: 9am - 5pm

Friday: 9am - 3pm

Phone:  01252 828053


International Enquiries

If you are based outside of the United Kingdom, either a retail customer or a consumer and wish to make an enquiry about buying/selling our products, please click here


Catering Enquiries

For more information on our catering products please contact

Email response time: 1-2 business days



Please note, we only deliver to addresses with a valid UK postcode, with exception of BFPO addresses. Any orders with a delivery address in highlands, remote areas or offshore make take slightly longer. We do not ship to ROI, EU or Internationally.

All orders will aim to ship within 2 business days after you have completed your online order.  All shipping service pricing will be presented at checkout (flat rate £4.95). 
Orders placed on Friday through Sunday will be processed the following Monday. Any orders not within mainland UK may take longer in transit. 

Order Tracking

Tracking information will be provided via email when your order ships.
You may also check the status of your order and find tracking information by logging into your account here.
Visit our Contact Us page with any questions.



This will be the default service for all online orders.

What are the benefits for you?

The day before delivery is due, you will get an email and/or an SMS message confirming delivery. At this stage there are options to provide delivery instructions to DPD directly; e.g. change the date, collect from a shop, collect from a depot or to leave safe, to give the best chance of a delivery being made.


Privacy & Security

Please see our Privacy Policy.



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